Upgrading to a new device is always exciting, but ensuring that your PYM, photos, albums and subscriptions transfer smoothly is crucial. If you’re facing issues with missing photos, albums, or subscriptions after migrating to a new device, this guide will help you resolve them.
Common Issues During Device Migration:
Data Transfer via iCloud Backup:
Issue: After transferring data to your new device via iCloud or another backup method, you may create a new login. This can sometimes result in your PYM collections and extra albums not being properly linked, even if earlier photos seem to appear.
Solution: Ensure the app recognizes a data transfer or reinstall via iCloud backup. The app should prompt you to log in with your previous PYM account to correctly link all your data.
New Apple ID Creation:
Issue: If you create a new Apple ID while setting up your new device, your previous PYM+ subscription or purchased extras may not be accessible.
Solution: During the onboarding process, the app should offer an option to retrieve or check for an earlier PYM login to ensure all your subscriptions and acquired features are properly linked.
Fixing the Issue: Relink Your Device Tokens
If your earlier collections, albums, or subscriptions are not showing up after transferring to a new device:
Contact Support: Reach out to our support team with your issue.
Provide Details: Include your previous device ID, new device ID, and any relevant login information.
Relink Process: Our team will assist in relinking your device tokens, ensuring your earlier collections, albums, and subscriptions are restored.
We aim to make your transition to a new device as seamless as possible. If you encounter any issues, our support team is here to help you every step of the way. Enjoy capturing new memories on your upgraded device! 📸